Terms of Service

1. Acceptance of Terms

By accessing or using Reach Seats (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, do not access or use the Service.

2. Description of Service

Reach Seats is a software-as-a-service (SaaS) platform that connects to your organization's third-party software providers (including Microsoft 365, Google Workspace, Slack, Freshservice, GitHub, Zoom, Jira, Figma, Notion, and Zendesk) via read-only API access. The Service identifies inactive or unused software seats and surfaces estimated license waste to help organizations optimize software spending.

The Service currently operates in a read-only capacity. It does not modify, deprovision, or otherwise alter any user accounts or licenses in connected third-party systems unless you explicitly enable license management features (where available).

3. Accounts and Organizations

You must create an account to use the Service. Each account belongs to an organization workspace. The user who creates an organization is designated the Owner and is responsible for managing members and integrations.

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at hello@reachterminal.com if you suspect unauthorized access.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to any part of the Service or its infrastructure.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Resell or sublicense access to the Service without written permission.
• Use the Service to harvest or collect data about third parties beyond your own organization's license data.

5. Third-Party Integrations

To use the Service, you authorize Reach Seats to connect to third-party platforms on your behalf using OAuth tokens or API credentials you provide. These connections are used solely to read user and license data for your organization.

Reach Seats is not affiliated with Microsoft, Google, Slack, Freshservice, GitHub, Atlassian, Zoom, Figma, Notion, or Zendesk. Use of those platforms is governed by their respective terms of service. You are responsible for ensuring you have the right to connect those platforms to Reach Seats and share organizational data with us.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy and, where applicable, our GDPR Data Processing Addendum. By using the Service you consent to the collection and use of information as described in those documents.

7. Subscription and Payment

The Service is offered on a subscription basis. A 7-day free trial is available upon registration—no credit card required. After the trial period, continued access to paid features requires an active paid subscription.

Paid plans are offered at the following rates (in USD):

• Starter — $49/month, or $39/month billed annually ($468/year). Includes up to 100 monitored users, 2 integrations, and 1 workspace member.
• Growth — $99/month, or $79/month billed annually ($948/year). Includes up to 500 monitored users, unlimited integrations, and up to 5 workspace members.
• Scale — $249/month, or $199/month billed annually ($2,388/year). Unlimited monitored users, integrations, and workspace members.

Annual plans. When you select an annual billing interval, you are committing to a 12-month subscription term paid in full at the start of each term. Annual plan fees are non-refundable. By completing checkout for an annual plan, you explicitly acknowledge that you are purchasing a non-cancellable, prepaid annual commitment and that no refunds or credits will be issued for unused months within that term, except as required by applicable law.

Monthly plans. Monthly subscriptions renew automatically each month. You may cancel at any time and retain access through the end of the current paid period. No partial-month refunds are issued.

All fees are exclusive of applicable taxes. You are responsible for any sales, VAT, GST, or similar taxes imposed by your jurisdiction.

We reserve the right to change pricing with 30 days' advance notice delivered by email or in-app notification. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

If a payment fails, we will notify you and may suspend access to paid features until the outstanding amount is settled. Accounts with outstanding balances may be terminated after a reasonable cure period.

8. Intellectual Property

The Service, including all software, designs, text, and graphics, is the property of Reach Seats and is protected by applicable intellectual property laws. These Terms do not grant you any rights to use Reach Seats's trademarks, logos, or other brand elements.

You retain all rights to the data you bring into the Service. By connecting your integrations, you grant Reach Seats a limited license to access and process that data solely for the purpose of providing the Service to you.

9. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any data it surfaces is accurate or complete.

License waste estimates are approximations based on publicly available pricing and heuristic inactivity detection. They should not be treated as authoritative financial reporting.

10. Limitation of Liability

To the fullest extent permitted by law, Reach Seats shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data or goodwill, resulting from your use of or inability to use the Service.

Our total liability to you for any claim arising from these Terms or the Service shall not exceed the amount you paid to Reach Seats in the three months preceding the claim.

11. Termination

You may terminate your account at any time by contacting us or through the account settings. We may suspend or terminate your access if you violate these Terms, fail to pay applicable fees, or if we discontinue the Service, with reasonable notice where possible.

Upon termination, your right to use the Service ceases immediately. We will delete your organization's data within 30 days of termination, unless we are required to retain it by law.

12. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or via a notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Czech Republic, unless mandatory local law requires otherwise.

14. Dispute Resolution

If you have a concern or dispute regarding the Service or a charge, we ask that you first contact us directly at hello@reachterminal.com so we have an opportunity to resolve the matter informally. We will make a good-faith effort to address your concern within 10 business days.

Chargebacks and payment disputes. Before initiating a chargeback or payment dispute with your bank or payment processor, you agree to contact us and allow us a reasonable opportunity to resolve the issue. Initiating a chargeback without first contacting us is a breach of these Terms. In any chargeback or dispute proceeding, we reserve the right to submit evidence of your acceptance of these Terms, your usage history, and any correspondence between us.

If informal resolution is not possible, disputes shall be resolved in accordance with Section 13 (Governing Law). Nothing in this section limits your statutory consumer rights where applicable under mandatory local law.

15. Contact

For questions about these Terms, contact us at hello@reachterminal.com.